The verification usually takes only a few minutes, but it can take a bit longer (a few days), if the application requires manual review.
If we experience a heavy influx of new users, the processing time for verification could slow down considerably. If you experience a delay, it doesn't necessarily mean there is something wrong with your application.
We kindly ask you to be patient, and we'll contact you if there is a problem with your application. You can monitor the email address associated with your Blocktrade.com account, to see if you've received an update about your verification status.
A step-by-step guide about the verification process may be found here.
⚠️We recommend using passport for verification process, as we can then guarantee a faster verification compared to personal ID.
⚠️ Unverified users are not able to withdraw or deposit any funds.
In case of any questions, do not hesitate to contact our Support team.
If you still can't find an answer to what you're looking for, or you have a specific question, open a new ticket and we'd be happy to help!
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