The verification process usually takes only a few minutes, but it can take a bit longer (a few working days), if the application requires manual review or if there is a large influx of new customers.
As soon as your verification application is checked, you will receive an email. The result of the verification can be one of the following:
1. Your account has been verified
This means that you can start using our platform for trading.
2. Resubmit your documents
In this case, you will get details about the reasons why your account could not be verified yet, as well as instructions of which documents to resubmit. You can find some additional information here.
3. Your account could not be verified
This means that the information and documents provided are not compliant with our requirements. You can check possible reasons here.
If you have questions, do not hesitate to contact our Support team.
If you still can't find an answer to what you're looking for, or you have a specific question, open a new ticket and we'd be happy to help!
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